Free Returns Within 14 Days
The first return for every order is free! Shipping and handling fees may apply for additional returns from the same order.
Any item in new and unused condition can be returned for a full refund within 14 days of purchase.
You Can Make a Return by Following These Steps:
Ⅰ. Please go to your Kulturshock account or support@kulturshock.biz to request a refund. If you do not have a Kulturshock account, please click on “Save your Order” in your Kulturshock order email to make a return.
Ⅱ. Find the order within your orders.
Ⅲ. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order.
Ⅳ. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Kulturshock credit balance or be credited back via your original payment method.
Ⅴ. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return for every order within 14 days from the date of purchase.
Ⅵ. Print and tape your return label we provided to the outside of your return package. Mail out your package at the nearest USPS or UPS location and you're done!
Ⅶ. You can check the refund status of your item(s) on your order details page or through Kulturshock's SMS/Email/Push notifications.
Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the United States (security-restricted areas such as military bases excluded).
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