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SHIPPING POLICY!

Shipping Policy

Thank you for visiting and shopping at [kulturshock.biz] The following are the terms and conditions that formulate our Shipping Policy.

 

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

* US 2-6 Business Days [CHANGE AND ADD MORE IF NEEDED]

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email to keep track of the delivery status every step of the way.

 

Important message about the worldwide COVID-19 situation:

On behalf of everyone at [KULTURSHOCK, Live A Healthy, Wealthy Fit & Beautiful Lifestyle / kulturshock.biz], our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, and customers. We are a small family-owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and ensuring the products we ship are clean and safe. Due to these security measures, which currently take place everywhere internationally at all companies, there may sometimes be delays in the delivery of our packages. We guarantee that you will receive your parcel – but if your parcel is affected by a delay, we kindly ask for your understanding.

 

Customs, Duties, and Taxes

[kulturshock.biz] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

 

Damages

If you receive damaged merchandise, please take a picture and email us the picture at [INSERT EMAIL ADDRESS] right away. We will only replace damaged goods within 48 hours of receiving your order.

  • We Do Not Ship to PO/APO Boxes, HI or Alaska

  • We Do Not Ship Outside of the Continental US

  • All items ship within 24-72 hours of Payment

  • For large items that require Freight shipping a valid phone number is required to call and schedule your delivery

​​RETURN & EXCHANGE

Free shipping on exchanges is limited to standard delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. If express or overnight shipping is requested you will be responsible for the full shipping cost. Entire order must ship to a single address. Standard return policy applies. Returned/exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders must be shipped back within 14 days of receipt. Make sure to specify whether the item is being exchanged or a refund is being requested. Items not being exchanged will be refunded the full price minus a $6.99 restocking fee. Promotion may be modified or terminated at any time. Other restrictions and exclusions may apply

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  • All items qualify for returns within 14 days of receipt. Buyer is responsible for return shipping on any item that is not damaged

  • Please be sure this is an item you want before making your purchase. Customer Satisfaction is our TOP priority!

  • All items are IN STOCK at time of listing.

  • Inventory at Kulturshock changes constantly and it is impossible to maintain a perfectly accurate count of all items.

  • Please do not penalize us if we have to issue you a refund! 

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